What is a cloud IP PBX and how is it different from a traditional phone system?

A cloud IP PBX runs your business phone system over the internet instead of on-site hardware. Calls are routed through SrvIT's managed infrastructure, so you get features like call routing, voicemail to email, and extensions without buying or maintaining physical equipment. It also makes it easy to add lines or staff as your company grows.

Can SrvIT's call center platform handle multiple departments or branches?

Yes. SrvIT sets up call center queues, IVR menus, and skill based routing so calls reach the right department or branch automatically. You can manage sales, support, and other teams from one system, even if staff work from different locations or remotely.

Is the cloud IP PBX suitable for a small business, or only large companies?

It works well for both. SrvIT scales the system to fit your size, whether you need a handful of extensions or a full call center with dozens of agents. Since it's cloud based, you only pay for what you need and can expand later without replacing equipment.

IP PBX & Call Center · For Business

Your business telephony, clear and managed.

A cloud IP PBX managed by our team - extensions, routing, recordings and reports - with calls that sound good and answering that does not miss customers. No physical PBX in the office and no dependence on the phone carrier.

Book an intro call →or call 1-700-722-111

30+

Years of experience (since 1996)

Cloud

No physical PBX in the office

Recordings

and call logging built in

ISO

Aligned with 27001 & 27799

What the service includes

A complete PBX, managed for you

Cloud IP PBX

Full setup and management, including porting your existing numbers.

An extension for every employee

In the office, on mobile and at home - the same extension follows the employee.

Auto attendant & routing (IVR)

Answer menus, business hours and smart routing to the right person.

Call center & queues

Call queues, answering groups and load tracking for service and sales teams.

Recordings & logging

Orderly call recording, available for retrieval when you need it.

Call reports

Who answered, how fast, how many calls were lost - data you can manage with.

Full transparency

You see the PBX, not just hear it

In our management system the entire call flow is displayed visually - every inbound number, route, queue and extension. Changes are made with confidence, without guesswork.

The PBX call flow - every extension, queue and route, visualized

What we commit to

Service you can rely on - in writing

Commitments are defined in the service agreement, so you know exactly what to expect.

Migration without lost calls

Number porting is coordinated and controlled stage by stage.

Changes handled on an ongoing basis

A new extension, a routing change or an employee who left - handled by the team.

Recordings by policy

Stored and available according to the rules agreed with you.

Monitored call quality

A quality issue is detected and handled - even when it is in the network.

Why SrvIT

Telephony managed together with your IT

When the same team manages the network, the IT and the PBX - call quality is maintained and there is one address for every fault.

-Calls that sound good. Voice quality depends on the network - and we manage that too.
-One address. Phones, internet and IT - no ping-pong between vendors.
-Work from anywhere. The extension works in the office, at home and on mobile - transparent to the customer.
-No hardware investment. There is no physical PBX to maintain or replace.

How it works

A migration without losing a single call

Scoping

We map extensions, routing and answering scenarios by how the business really works.

Setup & number porting

We build the PBX and port your existing numbers in an orderly way.

Training

Your team knows how to use every capability from day one - including a guide for the Grandstream GXP 2130 phone.

Ongoing management

Changes, new extensions and faults - handled by our team.

Contact

Want telephony that just works?

A call of about 20 minutes, no strings attached - we reply within one business day.