What is remote support and how does it work?

Remote support lets our technicians connect to your computer or server over a secure connection to diagnose and fix issues without visiting your office. Most problems, from software errors to network settings, can be resolved this way in minutes.

Is remote support secure?

Yes. SrvIT uses encrypted connections and requires your permission before accessing any device. Sessions are logged, and access ends as soon as the issue is resolved. Your data stays private throughout the process.

How fast can I get remote support from SrvIT?

Most requests are handled the same day, often within minutes of contacting us. Since we've supported businesses across Israel since 1996, our team can quickly identify common issues and get you back to work fast.

Remote Support

Connected to you within seconds

When you contact support, we'll ask you to run one of the tools below - download, run, and give us the code that appears. We connect and see exactly what's happening on your screen.

Need help now? 1-700-722-111 Open a Ticket on WhatsApp

Open a Ticket

Open a service ticket

Fill in the form and we'll take care of it. Every request goes straight into our ticketing system - so you can follow it from the moment it's opened until it's resolved, with nothing falling through the cracks.

Prefer the phone? Call 1-700-722-111

WhatsApp works too: 072-2788080 - your message opens as a ticket in our ticketing system automatically.

To follow up on an existing request, reply to the confirmation email you received, or call 1-700-722-111.

Remote control tools

Download the support software

Choose by your operating system. Not sure? Call us and we'll point you to the right one - all downloads are safe and intended for our online support.

Remote Control · Windows

Windows · TRMM

Our managed agent - an installer that connects the computer to SrvIT support. Recommended for company PCs.

Download for Windows

Quick Support · Windows

Windows · Quick support

The tool that connects your computer to our online support. Download it, run it, and read the code it shows to the technician on the line.

Download quick support

Remote Support · Mac

macOS · One-time session

The online-support installer for Apple computers. Download and run it while you're on the line with us.

Download for Mac

Remote Support · Linux

Linux · Debian/Ubuntu (.deb)

An online-support connection package for Linux workstations - run it while you're on the line with us. Intended for Debian and Ubuntu machines.

Download for Linux

Managed-service clients: your remote-control tool is already installed and running in the background - no need to download anything, just call and we connect. This page is for one-time sessions, a new computer, or opening a ticket in the system.

How it works

Three steps to connect

Download and runClick the tool you chose, download the file and run it. No complicated installation needed.

Give us the codeAn ID and/or password will appear. Read them out to the technician you're on the line with - only you can see them.

We take it from thereWe connect, see the screen and resolve the issue. The session is controlled and you see everything the whole way through.

A connection happens only with your consent and while you're on a call with us. When we're done the connection closes, and the one-time tools have no repeat access without a new code that you provide.